These are the questions our guests have been asking. If your question has not been answered yet, please do not hesitate to contact us. We are happy to help!
How to get to our destinations?
All of our destinations, Nellim, Muotka, Inari and Nangu, are easily reachable whether you arrive by land or air.
If you wish to fly, we recommend to take a flight to Ivalo Airport. The flight between Helsinki and Ivalo is approximately 1,5 hours. During Winter Season (December – March) Finnair operates daily between Helsinki and Ivalo. Finnair operates weekly between Helsinki and Ivalo all year around.
Transfer from Ivalo Airport to our destinations takes approximately 45 minutes. We arrange transportation services between Ivalo Airport and our destinations. You can check the rates and make a booking in our online store (Book Activities -> Enhance Your Stay -> Transfer from Ivalo Airport to…) or via email to email@example.com. Airport transfers are included in all our readymade packages.
You can also reach Wilderness Hotel Inari and Wilderness Hotel Muotka by public bus. If you are going to Muotka, get off at Kakslauttanen bus stop and take a taxi from there. If you are going to Inari, get off at the bus stop next to the hotel. Kindly tell your driver you are arriving to Wilderness Hotel Inari, 3 kilometers south from Inari village, so he or she can advise you to get of the bus at the right bus stop. You can check bus schedules from www.matkahuolto.fi (e.g. Matkahuolto -> from Ivalo Airport to Wilderness Hotel Muotka -> Search for Timetables). Please note that the schedules for Winter Season may not be published yet.
If you wish to arrive by land, we recommend to take a train from Helsinki to Rovaniemi and then a public bus from Rovaniemi to Ivalo. The train from Helsinki to Rovaniemi takes about 12 hours and the bus from Rovaniemi to Ivalo about 4 hours. You can check the train schedules from www.vr.fi and the bus schedules from www.matkahuolto.fi.
When does the winter in Lapland begin?
The winter season in northern Finland begins in November. Usually in mid-November the snow cover is thick enough for most winter activities and in December the ice on Lake Inari is thick enough for activities on lake. During winter, temperature can vary between -10˚C and -25˚C and on the coldest days the temperature may drop all the way to -40 ˚C.
Please note that weather conditions vary from year to year and it is advisable to check the weather conditions before your arrival. You can check the weather on weather services sites such as http://www.foreca.fi , http://www.yr.no/ or http://en.ilmatieteenlaitos.fi/.
What clothes do I need for outdoor activities on winter time?
The winter clothing package we offer includes thermal overalls, boots and gloves. This can be rented for 1-2 days for 15€ / person and for 3 days or more for 40€ / person. Kindly notice, winter clothing is included in all our readymade winter packages.
From home, please bring good base and mid-layers, thermal underwear, a fleece jacket or wool sweater, a beanie, a scarf, wool socks, as well as lighter clothing for possible warmer days. We recommend avoiding cotton-based materials because they get wet easily.
I am taking part in guided activities. What do I need to know?
All our activities include winter clothing during the safari. Specific gear such as helmet and balaclava for snowmobiling, skis for skiing and snowshoes for snowshoeing are also included.
Skis and snowshoes can also be rented for your own use outside the guided activities.
What is the best time to see the Northern lights?
The Aurora Borealis can be seen from the end of August to the end of April. During these months, the nights are dark, which is essential for the Northern Lights to be visible. Please note that the weather is another factor when you want to see Northern Lights. Clear skies are ideal for viewing the Northern Lights, but thanks to the microclimates in Lapland, there’s always the chance that there may be openings even in the cloudy sky.
Is it totally dark during polar night? Is it safe to take part in activities?
Although the sun does not rise, there´s few hours of light around noon. Snow makes a big difference and it makes it feel a lot less dark outside.
All the activities are safe to take part in during polar night. Day time activities are scheduled to take place during those few hours of light around noon.
Can I drive my own snowmobile on the safari?
The rates are per person based on shared snowmobile. If you wish to drive your own snowmobile, you can upgrade the activity in our online store or via email to firstname.lastname@example.org.
Can I have my child to sit in the back of the snowmobile that I’m driving?
Children under 14 years old participating snowmobile activities sit on a sledge pulled by our guide.
Can I join the activities if I’m pregnant?
When participating in any of our activities, it is important that you inform our guides about any health or kinematical issues beforehand. Our snowmobile and husky safaris are not recommendable for pregnant women due to the vibrations of uneven tracks and the exhaust fumes of the snowmobiles. Please discuss with your doctor if you feel unsecure about the activities you are taking part in.
What are the check-in and check-out times?
Early check-in and late check-out are a subject to availability and a fee, and can be requested via email to email@example.com.
We can storage your luggage in the reception while you’re waiting for check-in or while you’re waiting for transportation after check-out.
Is smoking allowed at the destinations?
Smoking is allowed outdoors. Indoors smoking is strictly forbidden and subject to penalty of 1000€.
What is half-board and full-board?
Half-board means that breakfast and dinner are included in the price. Full-board means that breakfast, lunch and dinner are included in the price. You can purchase half-board and full-board meals in our online store or via email to firstname.lastname@example.org. Kindly notice full-board is included in all our readymade packages.
When are the meals served?
Breakfast Buffet 8:00-10:00
Lunch Buffet 12:00-14:00*
Dinner Buffet 18:00-20:00* (In Nangu dinner is table served.)
* Lunch and dinner times may vary during the seasons and between the destinations. The reception will inform you the specific times upon arrival.
Is there a sauna and how can I reserve it?
We offer private sauna times as a complimentary service in all of our destinations. You can make a reservation to sauna in the reception.
Is there internet available at the destinations?
We provide a complimentary WI-FI in all of our destinations. The WI-FI works mainly in the lobby and restaurant area. In Inari, the WI-FI also works in the Wilderness Rooms.
What credit cards can be used?
Our receptions and sales office accept all general credit cards. Our restaurants accept all general credit cards except American Express.
Is housekeeping service provided?
In Nellim, Muotka and Inari our housekeeping will clean your accommodation every second day except for Aurora accommodation that is cleaned every day. If you wish housekeeping to clean your accommodation every day, please contact our reception team on spot.
In Nangu our housekeeping will clean your accommodation every day.
Is there a hairdryer in my accommodation?
There is a hair dryer in every accommodation.
Is there a kettle in my accommodation?
In Inari, Muotka and Nangu there are kettles in every accommodation. In Nellim kettles can be found from Log Cabins and Suites.
Is there a minibar in my accommodation?
In Nangu there are minibars in every accommodation. In our other destinations there are no minibars.
Is there a phone in my accommodation?
We do not have phones in any accommodation.