These are the questions our guests have been asking. If your question has not been answered yet, please do not hesitate to contact us. We are happy to help!

How to get to our destinations?

All of our destinations, Nellim, Muotka, Inari and Nangu, are easily reachable whether you are arriving by land or air transportation.

If you wish to fly, our nearest airport is at Ivalo. The flight between Helsinki and Ivalo is approximately 1,5 hours. During Winter Season Norwegian operates daily between Helsinki and Ivalo. Finnair operates weekly between Helsinki and Ivalo all year around. If you wish to arrive by land, we recommend to take a train from Helsinki to Rovaniemi and then a public bus from Rovaniemi to Ivalo. You can check the train schedules from www.vr.fi and the bus schedules from www.matkahuolto.fi.

We arrange transportation services between Ivalo Airport and our destinations. You can check the rates and make a booking in our online store or via email to sales@nellim.fi. Airport transfers are included in all our ready made packages. You can also reach Wilderness Hotel Inari and Wilderness Hotel Muotka by public transfer and airport busses.

Nellim and Nangu

Nellim Wilderness Hotel and Nangu Wilderness Hotel are located far away from any public transportation. You can reach the hotels by our transfer or by taxi. Don’t hesitate to contact when you are looking for the best option for you.

Muotka

To Muotka from Rovaniemi: Get off at Kakslauttanen bus stop and get the taxi from there. You can check bus schedules from www.matkahuolto.fi. Please note that the schedules for Winter Season may not be published yet.

To Muotka from airport: You can use our driver or the airport bus Eskelisen Lapin Linjat. All the airport transfers have to be booked in advance.

We are happy to help you to arrange the transfer.

Inari

To Inari from Rovaniemi: Get off at the bus stop next to the hotel. Kindly tell your driver you are arriving to Wilderness Hotel Inari. You can check bus schedules from www.matkahuolto.fi. Please note that the schedules for Winter Season may not be published yet.

To Inari from airport: You can use our driver or the airport bus Kuljetuslilike Ilmari Slant. All the airport transfers have to be booked in advance.

We are happy to help you to arrange the transfer.

 

What is the inclusion of the room rate?

The room rate includes the breakfast. Our guests have also possibility to book the sauna at the hotel which is free of charge for our guests. If you want to include meals to your booking, please purchase for half board, breakfast and buffet dinner, or full board; breakfast, lunch and dinner buffets. Kindly notice that the drinks are not included to the rates.

When does the winter in Lapland begin?

The winter season in northern Finland begins in November. During winter, temperature can vary between -10˚C and -25˚C and on the coldest days the temperature may drop all the way to -40 ˚C.

Please note that weather conditions vary from year to year and it is advisable to check the weather conditions before your arrival. You can check the weather on weather services sites such as http://www.foreca.fi , http://www.yr.no/ or http://en.ilmatieteenlaitos.fi/.

What clothes do I need for outdoor winter activities?

The winter clothing package we offer includes thermal overalls, boots and gloves. Winter clothing is included in all our ready made winter packages.

Please bring good base and mid-layers, thermal underwear, a fleece jacket or wool sweater, a beanie, a scarf, wool socks, as well as lighter clothing for possible warmer days. We recommend avoiding cotton-based materials because they get wet easily.

What is the best time to see the Northern lights?

The Aurora Borealis can be seen from the end of August to the end of April. During these months, the nights are dark, which is essential for the Northern Lights to be visible. Please note that the weather is another factor when you want to see Northern Lights. Clear skies are ideal for viewing the Northern Lights, but thanks to the microclimates in Lapland, there’s always the chance that there may be openings even in the cloudy sky.

Is it totally dark during polar night? Is it safe to take part in activities?

Although the sun does not rise, there´s few hours of light around noon. Snow makes a big difference and it makes it feel a lot less dark outside.

All the activities are safe to take part in during polar night. Day time activities are scheduled to take place during those few hours of light around noon.

Can I drive my own snowmobile on the safari?

The rates are per person based on shared snowmobile. If you wish to drive your own snowmobile, you can upgrade the activity in our online store or via email to sales@nellim.fi.

Can I have my child to sit in the back of the snowmobile that I’m driving?

Children under 14 years old participating snowmobile activities sit on a sledge pulled by our guide.

Can I join the activities if I’m pregnant?

When participating in any of our activities, it is important that you inform our guides about any health or kinematical issues beforehand. Our snowmobile and husky safaris are not recommendable for pregnant women due to the vibrations of uneven tracks and the exhaust fumes of the snowmobiles. Please discuss with your doctor if you feel unsecure about the activities you are taking part in.

What are the check-in and check-out times?

Check-in: 15:00
Check-out: 11:00

Early check-in and late check-out are a subject to availability and a fee, and can be requested via email to sales@nellim.fi.

We can storage your luggage in the reception while you’re waiting for check-in or while you’re waiting for transportation after check-out.

Is smoking allowed at the destinations?

Smoking is allowed outdoors. Indoors smoking is strictly forbidden and subject to penalty of 1000€.

What is half-board and full-board?

Half-board means that breakfast and dinner are included in the price. Full-board means that breakfast, lunch and dinner are included in the price. You can purchase half-board and full-board meals in our online store or via email to sales@nellim.fi. Kindly notice full-board is included in all our ready made packages.

When are the meals served?

Breakfast Buffet 8:00-10:00
Lunch Buffet 12:00-14:00*
Dinner Buffet 18:00-20:00* (In Nangu dinner is table served.)

* Lunch and dinner times may vary during the seasons and between the destinations. The reception will inform you the specific times upon arrival.

Is there a sauna and how can I reserve it?

We offer private sauna times as a complimentary service in all of our destinations. You can make a reservation to sauna in the reception.

Is there internet available at the destinations?

We provide a complimentary WI-FI in all of our destinations. The WI-FI works in lobby and restaurant area.

What credit cards can be used?

Our receptions and sales office accept all general credit cards. Our restaurants accept all general credit cards except American Express.

Is housekeeping service provided?

In Nellim, Muotka and Inari our housekeeping will clean your accommodation every second day except for Aurora accommodation that is cleaned every day. If you wish housekeeping to clean your accommodation every day, please contact our reception team on spot.

In Nangu our housekeeping will clean your accommodation every day.

What amenities are in my accommodation?

The amenities vary in each accommodation and they are listed in room description.