Received deposit payment will confirm your booking.

PAYMENTS:
Winter season:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid 6 weeks before arrival. When under 6 weeks to arrival the full
payment will confirm the reservation. If the reservations value is under 1000 €, the whole amount will be charged upon booking.

Christmas & New Year 19th Dec – 4th Jan:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid by 1st Oct.

CANCELLATIONS ACCOMMDATION, PACKAGES
AND SEPARATE BOOKED ACTIVITIES

1.6.-30.9.2020
free cancellation until 14 days prior to arrival.
1.10.-31.11.2020
free cancellation until 30 days prior to arrival.

Winter season 2020-2021 (1.12.-19.12.2020 and 3.1.-5.2.2021 and 23.2.-15.4.2021)

• For cancellation made 6 weeks before arrival, cancellation fee is 50 € .
• Cancellation fee of 50 % when the cancellation is made 6 weeks – 15 days before arrival.
• Cancellation fee 100 % when the cancellation is made 14 days or less before arrival.

Christmas & New Year 20thDec – 3rd Jan:
• Cancellation fee 30 % when cancellation is made before 1st Oct.
• Cancellation fee 100 % when cancellation is made after 1st Oct.

ONLINE BOOKINGS:

(new booking terms valid for new bookings made fater 4.4.2020 in online shop)

100 % deposit will be charged at the time of reservation.

1.6.-30.9.2020
free cancellation until 14 days prior to arrival.
1.10.-31.11.2020
free cancellation until 30 days prior to arrival.
1.12.2020-30.4.2021
free cancellation until 90 days prior to arrival.

After these mentioned dates cancellation fee is 100%.

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OTHER CONDITIONS:

  • During Winter season minumum stay in rooms, cabins, suites and apartments is 2 nights. Aurora accommodation can be booked for 1 night stay.
  • For Christmas and New year period mandatory dinner supplement forthe whole stay.
  • Our guests are fully responsible in informing their flight details and special diets latest seven days before arrival to the hotel. We will not be able to arrange airport transfers or special meals without them.
  • For compelling reasons hotel reserves the right to move bookings to another hotel of same standard after negotiating with the client. Hotel compensates the immediate costs. Hotel operates according to Finnish legislation.
  • Hotel recommends travel insurances to cover unexpected costs.