Received deposit payment will confirm your booking.

 

PAYMENTS:
Winter season:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid 6 weeks before arrival. When under 6 weeks to arrival the full
payment will confirm the reservation. If the reservations value is under 1000 €, the whole amount will be charged upon booking.

Christmas & New Year 21st Dec – 4th Jan:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid by 1st Oct.

ONLINE BOOKINGS:

Please notice that different terms and conditions apply to online reservations: 100 % payment for Online reservations upon the booking. Bookings are non – refundable.

 

CANCELLATIONS ACCOMMDATION, PACKAGES
AND SEPARATE BOOKED ACTIVITIES

• For cancellation made 6 weeks before arrival, cancellation fee is 50 € .
• Cancellation fee of 50 % when the cancellation is made 6 weeks – 15 days before arrival.
• Cancellation fee 100 % when the cancellation is made 14 days or less before arrival.

Christmas & New Year 21st Dec – 4th Jan:
• Cancellation fee 30 % when cancellation is made before 1st Oct.
• Cancellation fee 100 % when cancellation is made after 1st Oct.

GROUP BOOKINGS

• Minimum group size is 15 people.
• Tour leader and driver get 30% discount from room and meal rates.
• For groups of 20 people or more, Tour Leader driver get room free of charge.

GROUP PAYMENTS
Winter season
• 20 % deposit to be paid 45 days prior to arrival.
• Final balance to be paid 30 days prior to arrival.

Christmas and New Year 21st Dec – 4th Jan:
• 30 % deposit to be paid 90 days prior to arrival.
• Final balance to be 60 days prior to arrival.

GROUPS CANCELLATION FEES
Winter season
• 100% less than 30 days prior to arrival
• 20% less that 45 days prior arrival • 0% more that 45 days prior arrival

Christmas & New Year 21st Dec – 4th Jan:
• 100% less than 60 days prior to arrival
• 20% less that 90 days prior arrival • 0% more that 90 days prior arrival

 

  • During Winter season minumum stay in rooms, cabins, suites and apartments is 2 nights. Aurora accommodation can be booked for 1 night stay.
  • Our guests are fully responsible in informing their flight details and special diets. We will not be able to arrange airport transfers or special meals without them.
  • For compelling reasons hotel reserves the right to move bookings to another hotel of same standard after negotiating with the client. Hotel compensates the immediate costs. Hotel operates according to Finnish legislation.
  • Hotel recommends travel insurances to cover unexpected costs.