Online reservations

Online booking terms and conditions are visible in online shop. Terms can be different for different seasons.

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Reservations (made with sales team) terms & conditions:

Travel period 1.6.-31.8.2021
Reservation payment 14 days prior to arrival. (new bookings made after 20.1.2021)

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Travel period 1.9.-30.11.2021
Reservation payment 30 days prior to arrival. (new bookings made after 20.1.2021)
After these above mentioned dates cancellation fee is100%.

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Winter season 2021-2022 (travel periods 1.12.-17.12.2021 & 9.1.2022-30.4.2022) :
• if reservation is made before 1st of May 2021, 30%  deposit is charged in May 2021. Reservation made after 1st of May 2021: 30 % deposit to be paid upon booking.

• The remaining balance to be paid 6 weeks before arrival. When under 6 weeks to arrival the full payment will confirm the reservation.  If the reservations value is under 1000 €, the whole amount will be charged six weeks before arrival.

Christmas & New Year 18th Dec 2021 – 8th Jan 2022:
• if reservation is made before 1st of May 2021, 30%  deposit is charged in May 2021. Reservation made after 1st of May 2021: 30 % deposit to be paid upon booking.
• The remaining balance to be paid by 1st Oct.

Cancellation terms winter season 2021-2022 (1.12.-17.12.2021 & 9.1.2022-30.4.2022):

  • For cancellation made 6 weeks before arrival, cancellation fee is 50 € .
    • Cancellation fee of 50 % when the cancellation is made 6 weeks – 15 days before arrival.
    • Cancellation fee 100 % when the cancellation is made 14 days or less before arrival.

Christmas & New Year 18th Dec – 8th of Jan:
• Cancellation fee 30 % when cancellation is made 1.5.-30.9.2021.
• Cancellation fee 100 % when cancellation is made after 1st Oct.

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OTHER CONDITIONS:

  • During Winter season minimum stay in rooms, cabins, suites and apartments is 2 nights. Aurora accommodation can be booked for 1 night stay.
  • For Christmas and New year period mandatory dinner supplement for the whole stay.
  • Our guests are fully responsible in informing their flight details and special diets latest seven days before arrival to the hotel. We will not be able to arrange airport transfers or special meals without them.
  • For compelling reasons hotel reserves the right to move bookings to another hotel of same standard. Hotel compensates the immediate costs. Hotel operates according to Finnish legislation.
  • Hotel recommends travel insurances to cover unexpected costs.