COVID-19 UPDATE
BOOK YOUR DREAM HOLIDAY WITH CONFIDENCE
In case you are impacted by COVID-19 related travel restrictions for your traveling date and could not travel to Finland because of COVID-19 related travel restrictions, we would agree for free cancellation for your booking.
Please note that the free cancellation could only be applied when you could not travel from your country or travel to Finland within one week of your booking date due to COVID-19 travel restrictions.

 

Received deposit payment will confirm your booking.

PAYMENTS:
Winter season:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid 6 weeks before arrival. When under 6 weeks to arrival the full payment will confirm the reservation.  If the reservations value is under 1000 €, the whole amount will be charged upon booking.

Christmas & New Year 19th Dec – 2nd Jan:
• 30 % deposit to be paid upon booking.
• The remaining balance to be paid by 1st Oct.

CANCELLATIONS ACCOMMODATION, PACKAGES
AND SEPARATE BOOKED ACTIVITIES

(new booking terms for summer & autumn valid for new bookings made after 4.4.2020. Bookings made before that date follow the the winter season terms)

1.6.-30.9.2020
free cancellation until 14 days prior to arrival.
1.10.-31.11.2020
free cancellation until 30 days prior to arrival.

Winter season terms 2020-2021 (1.12.-19.12.2020 and 3.1.-5.2.2021 and 23.2.-15.4.2021)

• For cancellation made 6 weeks before arrival, cancellation fee is 50 € .
• Cancellation fee of 50 % when the cancellation is made 6 weeks – 15 days before arrival.
• Cancellation fee 100 % when the cancellation is made 14 days or less before arrival.

Christmas & New Year 20th Dec – 2nd Jan:
• Cancellation fee 30 % when cancellation is made before 1st Oct.
• Cancellation fee 100 % when cancellation is made after 1st Oct.

ONLINE BOOKINGS:

(new booking terms valid for new bookings made after 4.4.2020 in online shop)

100 % deposit will be charged at the time of reservation.

1.6.-30.9.2020
free cancellation until 14 days prior to arrival.
1.10.-31.11.2020
free cancellation until 30 days prior to arrival.
1.12.2020-30.4.2021
free cancellation until 90 days prior to arrival.

After these mentioned dates cancellation fee is 100%.

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OTHER CONDITIONS:

  • During Winter season minimum stay in rooms, cabins, suites and apartments is 2 nights. Aurora accommodation can be booked for 1 night stay.
  • For Christmas and New year period mandatory dinner supplement for the whole stay.
  • Our guests are fully responsible in informing their flight details and special diets latest seven days before arrival to the hotel. We will not be able to arrange airport transfers or special meals without them.
  • For compelling reasons hotel reserves the right to move bookings to another hotel of same standard after negotiating with the client. Hotel compensates the immediate costs. Hotel operates according to Finnish legislation.
  • Hotel recommends travel insurances to cover unexpected costs.